nndk Privacy Policy

1. Introduction and Definitions

nndk ("we", "us", or "the platform") operates a trusted online gaming and betting platform for Bangladeshi users. This Privacy Policy ("Policy") describes how nndk collects, uses, discloses, and protects users' personal information.

By using or registering on this website, you agree to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our platform.

Key Definitions

• Personal Information: Any information that can directly or indirectly identify an individual, such as name, email address, phone number, financial information, or IP address.
• Processing: Any operation carried out on personal information, such as collection, storage, modification, transfer, or deletion.
• User: Any registered or unregistered person who visits the nndk platform website.
• Cookie: Small data files stored on your device when you visit a website.

2. Information We Collect

nndk collects user information through various methods. Below is a detailed description of the information collected:

2.1 Registration and Account Information

When you create an account on nndk, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Banking or mobile financial service information (bKash, Nagad, Rocket, Upay)
• User's chosen username and password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

For regulatory compliance and fraud prevention, we may collect identity verification documents in certain situations, such as:

• Copies of National ID (NID), passport, or driving licence
• Proof of residence (utility bill or bank statement)
• Proof of ownership of the payment method

2.3 Transaction and Financial Information

To process financial activity on nndk, we store transaction information, including deposit amounts, withdrawal requests, bonus claims, betting history, and payment method details.

2.4 Usage Information and Technical Data

When you visit our platform, our servers automatically collect certain information, such as:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on them
• Referral URLs and click-through paths
• Login time and location according to Bangladesh Standard Time (BST, UTC+6)

3. Purpose of Using Information

nndk uses the information collected for the following purposes:

1. Account Management: Creating, managing, and securing your account and providing you with platform features.
2. Payment Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
3. Identity and Age Verification: Ensuring platform access is limited to those aged 21 or above and fulfilling KYC requirements.
4. Customer Support: Responding to your questions, complaints, or support requests (via 24/7 Bengali live chat and email).
5. Fraud Prevention and Security: Detecting and preventing unauthorised access, money laundering, or fraudulent activity.
6. Responsible Gaming: Identifying problematic behaviour and applying protective measures such as self-exclusion or limit setting.
7. Platform Improvement: Analysing user experience to improve the quality of our services.
8. Regulatory Compliance: Maintaining records and providing reports in accordance with applicable laws and regulations.

4. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the nndk website. Below is a description of the different types of cookies:

4.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. Without them, account login, session management, and security verification are not possible. Users cannot disable these cookies.

4.2 Analytical Cookies

These cookies help us understand how users are using the platform, which pages are more popular, and where improvements are needed. This information is processed anonymously.

4.3 Cookie Controls

You can control or delete cookies through your browser settings. However, deleting certain cookies may limit the functionality of the platform.

5. Disclosure and Sharing of Information

nndk may share personal information with third parties in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who perform specific tasks on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), ID verification services, cybersecurity solutions, and server hosting. All such providers operate under strict confidentiality agreements.

5.2 Legal and Regulatory Disclosure

We may be required to disclose information to meet legal obligations or respond to lawful requests from government authorities. This includes: complying with anti-money laundering (AML) requirements, following court orders, or cooperating with investigative agencies.

5.3 Business Changes

In the event of a merger, acquisition, or sale of assets, personal information may be transferred. In such circumstances, we will notify users in advance.

6. Data Protection and Security

nndk has adopted industry-standard security measures to protect user information:

6.1 Encryption

Our platform uses SSL/TLS encryption. This ensures that all information exchanged between your browser and our servers remains fully secure. Sensitive data stored on our systems is also kept in encrypted form.

6.2 Access Controls

Only authorised personnel may access personal information, and they are subject to strict confidentiality obligations. Every access to data is logged and audited.

6.3 Password Protection

User passwords are never stored in plain text. Passwords are secured using strong cryptographic hashing algorithms. We recommend that you use a unique and strong password.

6.4 Security Breach Response

In the event of a data breach, we will act promptly to remediate the situation and notify affected users without delay in accordance with applicable law.

7. Data Retention Period

nndk retains personal information only for as long as necessary. Retention periods by data type are as follows:

• Active Account Information: For the full duration that the account remains active.
• Transaction Records: At least five years after account closure, in accordance with financial regulations.
• Identity Verification Documents: After account closure, in accordance with applicable legal requirements.
• Technical Logs and Cookie Data: Generally 3 to 13 months, depending on service needs.
• Deleted Accounts: After an account is deleted, we retain the minimum information necessary for legal or regulatory obligations.

8. User Rights

As a user of the nndk platform, you have the following rights:

8.1 Right of Access to Information

You may request a copy of the personal information we hold about you. We will respond to this request within 30 working days.

8.2 Right to Rectification

If you believe that any information we hold about you is incorrect or incomplete, you may request a correction. Many details can be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be retained where required by legal obligations or to protect legitimate interests.

8.4 Right to Object to Processing

You may object to the processing of your personal information for certain purposes, particularly for direct marketing.

8.5 Right to Data Portability

You may receive your personal information in a common, machine-readable format so that you can transfer it to another service.

To exercise these rights, please contact our support team.

9. Protection of Children and Minors

nndk strictly prohibits persons under the age of 21 from using the platform. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration and, where there is reasonable suspicion, additional documents may be requested as proof of age. If we become aware that a minor has created an account, that account will be closed immediately and the related information will be securely deleted.

If a parent or guardian believes their child has registered on our platform, please contact us immediately.

10. Third-Party Links and Services

The nndk platform connects with third-party payment gateways (such as bKash, Nagad) and game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, Ezugi).

These third parties have their own privacy policies. We are not responsible for their data processing practices. We recommend that you review their respective privacy policies before using these services.

11. Policy Changes and Updates

nndk may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page and the "Effective Date" will be updated.

For significant changes, we will notify you by email or through a platform notification. Continued use of the platform after changes have been made will be taken as your agreement to the updated Policy.

We recommend that you review this page regularly so that you remain informed about the latest information.